Terms and Conditions

Welcome to


This website is wholely owned by do Clothing Company Ltd and its subsidiaries and affiliates .
By accessing or using the do Sport Live website or services, or the mobile versions of either, (collectively the "Website") you signify that you have read, understand and agree to be bound by these Terms of Use ("Terms of Use" or "Agreement") and any other applicable law. do Clothing Company Ltd may change these Terms of Use at any time without notice, effective upon its posting to the Website. You agree to review these Terms of Use regularly to make yourself aware of any changes. Your continued use of the Website shall be considered your acceptance to the revised Terms of Use. If you do not agree to these Terms of Use, please do not use this Website.

You may wish to open these terms and conditions in another browser window so you may print them out.

Ownership, Operation and Order Fulfilment

do Sport Live (otherwise known as "do" ) is owned by do Clothing Company Ltd, incorporated in England and Wales, VAT number 115 1529 45, company number 6578648. Our registered office is at Torre House, Shaldon Road, Newton Abbot, Devon TQ12 4PQ.
Orders received on the do Sport Live website will be fulfilled by Pro:Direct Sport Ltd as a fulfilment partner.

You will need to register with "do" to place an order for products through this website.

In return for permitting you to use any of the "do" websites and benefiting from our services, you agree that any information you provide to us about yourself at any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If incorrect information is supplied, any contractual obligation do Clothing Company Ltd has is immediately null and void.

Conditions of Registration

If you are under 18, you must ask your parents or guardians before you:
   - Email "do" or post a website comment
   - Request "do" e-mail anything to you
   - Send in any information to "do"
   - Purchase anything online

By continuing to use this website and any of the services offered, you are confirming that you have received the consent of your parents or legal guardian. PLEASE NOTE that all minors are recommended to discuss these terms and conditions with their parents before they complete the registration process.

You acknowledge and agree that all content included on this website including, but not limited to, website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof shall remain at all times vested in "do" or its content suppliers and is protected by UK and international copyright laws. You are permitted to use this material only as expressly authorised by the applicable rights holder. Subject to the foregoing, the page headers, custom graphics and button icons are (unless indicated otherwise) service marks, trademarks, and/or trade dress of do Clothing Company Ltd.

All software used on this website is the property of do Clothing Company Ltd and is protected by UK and international copyright laws ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order with "do" and using this website as a shopping resource ONLY. Any other use of materials on this website, including but not limited to, reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting, republication, downloading or uploading without the prior written permission of do Clothing Company Ltd. is strictly prohibited.

Notification of Copyright Infringement
"do" will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. If you believe that your work has been used or copied in a way that constitutes copyright infringement, please provide our Legal Department with a notice (“Notice”) containing the following elements.
• A physical or electronic signature of the person authorised to act on behalf of the owner of the copyright interest that is alleged to have been infringed;
• A description of the copyrighted work or works that you claim have been infringed and which you request to be removed from the site;
• A description of the location of the material that you claim is being infringed;
• Information sufficient to permit "do" to contact you, such as your physical address, telephone number and e-mail address;
• A statement by you that you have a good faith belief that the use of the material identified in your Notice in the manner complained of is not authorised by the copyright owner, its agent, or the law;
• A statement by you that the information in your Notice is accurate and that you are the copyright owner or are authorised to act on the copyright owner's behalf.
You can notify "do" of any claims of copyright infringement at the following address:
do Clothing Company Ltd, Torre House, Shaldon Road, Newton Abbot, Devon TQ12 4PQ

You acknowledge and agree that trade marks included on this website shall remain at all times vested in do Clothing Company Ltd or any third party licensing use thereof to do Clothing Company Ltd (as applicable). You further undertake not to use any such trade marks without the prior written consent of do Clothing Company Ltd, "do" Trademarks or Third Party Trademarks without the prior written consent of do Clothing Company Ltd or such third parties as own the applicable trade mark. The "do" logo is an official trade mark of do Clothing Company Ltd and is the subject of extensive trade mark registration worldwide.
For further information on intellectual property matters contact us at do Clothing Company Ltd , Torre House, Shaldon Road, Newton Abbot, Devon TQ12 4PQ

Content Supplied by Users
If you send communications or materials to this website by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Thus, you give up any claim that any use of such material infringes any of your rights including without limitation moral rights, proprietary rights or any other right, including the right to approve the way in which "do" uses such material.
Any material submitted to this website, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty free basis by "do" anywhere in the world, in any medium, in perpetuity.
Please note that this provision does not relate to any personal data that you submit which will be dealt with in accordance with the provisions of "do"’s 'Privacy Policy' which is part of these Terms and Conditions.

Amending the Terms and Conditions of Use
"do" reserves the right to add to, amend, change or remove any part of these Terms and Conditions at any time. When material changes are made to the Terms and Conditions, a notice will be published on the home page of the "do" website notifying users that such changes have been made. By continuing to use this website after the publication of such a notice, you are indicating your acceptance of those changes. "do" may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.

"do" treat customer privacy extremely seriously. Our Privacy Policy provides details about the type of information we may collect from you and details of how we may use this information. You are asked to read our Privacy Policy, which forms a part of these Terms and Conditions and sets out the way in which your personal data is handled by "do".

Site Usage
You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, files or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website.

The majority of the product images displayed on "do" websites and in advertisements and catalogues have been created by our own professional team of photographers, as some product is initially sold on a Pre-Order basis the image may display the manufacturer' sample, the final released product may have slight differences in terms of colour or pattern.
Once the final released product is received at "do" if we notice any differences to the sample the product will be re-shot and image changed on the websites.

Disclaimer: Whilst every effort is made to ensure product images and descriptions are correct when submitted on "do" websites we will not be held responsible for any changes made by the manufacturers. Please though read our FAQ's on what to do if you are unhappy with a product you have received.

Purchasing Goods
Our FAQ section tells you how to order and pay for products. It also addresses any questions you might have about delivery of your products, your right to cancel orders or return faulty products to us and our quality assurance.
As part of the initial order confirmation process we will request Pre-Authorisation of payment from your card issuer, this will show as a pending transaction for the full value of the order for up to 5 working days if stock is not available at "do" within that time the pending transaction will be voided releasing funds back into your available balance. When stock becomes available we will process a new transaction capturing relevant funds at that point. Please make sure you have adequate funds in your account around the stock due date.
"do" reserves the right to decline orders for bulk or high value purchases and to change price and availability information without notice. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.

Product Orders
All orders placed through the Website are subject to "do" acceptance. This means that "do" may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, "do" will issue you a refund.

International Orders
If goods are being delivered outside of the EU we will remove any VAT (Value Added Tax) applied at the prevailing rate by the UK government to goods purchased. This does not apply to Australia where VAT is being added. Once the package reaches its destination country any customs or import duties levied by the government of the destination country must be borne by the recipient.
"do" accept no liability for any additional charges levied by the government of the recipient country. By placing an order on our website, the customer acknowledges the recipient accepts liability for any charges applied by their government (including, but not limited to taxes, duties, holding fees).
"do" has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and are subject to change. "do" would advise each customer to contact their local customs office for further information prior to placing any order.
Furthermore, "do" will also not be liable for any further costs incurred as a result of customers refusing to pay the applicable customs charges and will charge accordingly for any charges incurred by "do" as a result of the recipient's refusal to pay the applicable charge levied by Customs.
Customers outside the UK should be aware "do" will take payment in Sterling; any conversion shown on the website to USD or Euro is purely a guide calculated at that day’s exchange rate, however your bank or card issuer may not offer the same rate. "do" will not be liable for any further charges your card issuer may levy.

Multiple Promotions
Please note that any promotions/offers on the website cannot be used in conjunction with any other discounts. Promotions/offers on the "do" website will only usually apply to that particular website.

Personalised Items
"do" regret that once an order containing Personalised items has been validated it cannot be changed or cancelled.
All Personalised Items cannot be returned unless deemed to have a genuine fault of manufacture

All goods supplied by Pro:Direct are from official sources and covered by the normal manufacturer's warranty. You can return any item within 28 days of receipt for a refund. If you have ordered and are in the UK we can also offer an exchange for the the same item ifor an alternative size but the items returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box, any tags attached and in new condition, (not used outside or on an abrasive surface). 

UK customers
If you wish to return goods, please ensure that the item is adequately packaged, complete the returns form on the dispatch note and if required, include a brief note in the parcel to explain why the item is being returned. You may use our free returns service. Simply select the “Return” option displayed against the order in your “My Account” pages. Please choose one of the options: paperless returns via Asda2U, InPost Locker or print in store with Collect+. If there are any queries about your return, you will be required to provide this receipt, which will then be authenticated with the carrier. Failure to provide a receipt which can be successfully authenticated by the carrier will result in us being unable to process your return.                                                                                                             

Please ensure that before passing your parcel to the carrier, it is clearly marked as 'Returned Goods - Relief Claimed'. You should also complete and attach any customs documentation as provided by the carrier and ensure that the Pro:Direct VAT number GB115152945 is included. Failure to do so may prevent us from being able to accept your return.

Customers outside of the UK - If you wish to return orders delivered outside of the UK, please use the “Returns” link within the Order History section of My Account. You will be able to print a returns label from within our returns portal and this will ensure that goods are returned to the correct warehouse. In most cases you should also be able to pay for the return shipping via the portal and arrange for tracked shipping back to Pro:Direct. In a limited number of cases we may not be able to arrange shipping for you. In these cases the portal can provide you with an address label but you should arrange for the item to be returned to us using a carrier of your choice. We recommend that you return your item via recorded/tracked delivery (using your national courier service is the most cost effective) as you are liable for the item until it is received by us and signed for.  

Using our returns portal -For some countries we are not able to offer a return service but you will still be able to print a label for returning the item to the correct Pro-Direct warehouse via the returns portal. You should then arrange for the item to be returned to us using a carrier of your choice. We recommend that you return your item via recorded/tracked delivery (using your national courier service is the most cost effective) as you are liable for the item until it is received by us and signed for. Please ensure that the item is adequately packaged, complete the returns form on the dispatch note and if required, include a brief note in the parcel to explain why the item is being returned.

For Returns to the UK warehouse you should return the item to the following address: The Returns Department, Pro-Direct Sport Ltd, Torre House, Shaldon Road, Newton Abbot, TQ12 4PQ, United Kingdom (UK).                                                                                         

Please ensure that before passing your parcel to the carrier, it is clearly marked as 'Returned Goods - Relief Claimed'. You should also complete and attach any customs documentation as provided by the carrier and ensure that the Pro:Direct VAT number GB115152945 is included. Failure to do so may prevent us from being able to accept your return. Pro:Direct shall only reimburse your returns costs for a product if it is declared faulty by the Returns Department or if we have sent you an incorrect product. Please retain your receipt for the cost of returning the item. When you send this receipt to us, we will be happy to reimburse you these costs up to the following level: - Returns being made from the EU - a maximum of £20 / €23 - Returns being made from outside the EU - a maximum of £40/€45/US$65/AU$65.

Please note that where taxes and duties were added to your order at checkout, your refund will not include these amounts. Refunds of government levies need to be requested from your local customs office in accordance with local rules. 

Faulty products - Please send us some pictures of the damage and we will see if we can process your claim without receiving the item back. Please note that we are not always able to process claims of faulty goods using images alone.
Should these need to be returned all goods will be inspected by our specialist team. We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with not in accordance with normal use. This does not affect your statutory rights. 

Personalised items - Regrettably, we cannot accept a returned item that has been personalised unless it is a fault of the manufacturer. 
If you believe that you have received a faulty product or there has been an error when personalising your item, please contact our customer service team who will be happy to help.

"do" may provide links to websites owned by do Clothing Company Ltd. and associated companies from time to time and/or websites that are owned by third parties that are not connected with "do". All links are provided for your convenience only. Access to websites that are owned by third parties is at your own risk and "do" has no responsibility or liability for such third party websites.

Mobile Services
The Website may contain services and features that are available to certain mobile phones. Your carrier’s normal rates and fees apply. If "do" charges you for a mobile service, you will first be notified and asked to accept any charges. Not all mobile services will work with all carriers or devices. You should check the rates and services offered by your carrier. By using "do" mobile services, you agree that we may communicate with you by electronic means to your mobile device and that certain information about your use if these services may be shared with us. If you change or deactivate your mobile phone number, you must promptly update your account information to ensure that we don’t send your messages to a different person.

Published Activity
"do" allows you the option to publish about the actions you take on do Sport Live Website to Facebook, Twitter and other social platforms. "do" does not control which information gets disseminated on participating social platforms. You agree to allow "do" to check your "do" cookies when you are visiting participating social platforms, and allow "do" to receive information about your use of those social platforms. You can deactivate this publishing feature on your profile page.

You agree to indemnify, defend, and hold harmless do Clothing Company Ltd, its officers, directors, employees, agents, licensors and suppliers from and against all claims, losses, liabilities, expenses, damages and costs, including, without limitation, attorneys’ fees, arising from or relating in any way to your User Generated Content, your use of Content, your use of the Website, your conduct in connection with the Website or with other Website users, or any violation of these Terms of Use, any law or the rights of any third party.

"do" will endeavour to ensure that this website is fully operational at all times. However we cannot guarantee that the website will be fault free. In particular, access to this website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.
Further, by using this website and any sub-site, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within the control of "do" and if "do" is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a 'force majeure' and "do" shall be excused the performance for so long as such a situation endures.
For the purposes of these Terms and Conditions, the term 'force majeure' shall be deemed to include any cause affecting the performance by "do" of its obligations arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of "do" and in particular, but not by way of limitation, shall include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster, any legislation, regulation, rule or ruling of government, court or any competent authority.
"do" reserves its right to restrict, suspend or terminate your use of this website or any of our services at any time if we believe, in our absolute discretion, that you have breached these Terms and Conditions.
You agree to indemnify, defend and hold "do", all of their associate companies, their directors, employees, information providers, licensors and licensees, officers and partners, (collectively, the "Indemnified Parties") harmless from and against any and all liability and costs (including, without limitation, legal fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions. You will co-operate as fully as reasonably required by "do" as the case may be, in defence of any claim. "do" reserves the right, at their own expense, to assume the exclusive defence and control of any matter and you shall not in any event settle any matter without the written consent of "do".

We may amend this website and our services in any way and at any time with or without notice to you.

Complaints and Comments
If you have any complaints or comments about our website or any of the products supplied to you, please contact "do" by contacting our Customer Service Team at

The Terms and Conditions together with our FAQ Section and Privacy Policy contain the full and complete understanding between "do" and you. No advice or information, whether oral or written, obtained by you through or from the website or from any conversations with our staff will operate to vary these terms and conditions.
The Terms and Conditions together with our FAQ section and Privacy Policy and all contracts made under them shall ensure for the benefit of any successors and assignees of "do".

Email Subscription
In situations where "do" gives you the option to subscribe to its email service which will update you with news or information which it considers to be of interest to you, your use of the content received through the email service will be subject to these Terms and Conditions.

Website Use Restrictions
You may use the Content only for your own non-commercial use to participate in the Website or to place an order or purchase products from Do Clothing Company Ltd. Any other use is prohibited unless agreed to by Do Clothing Company Ltd in writing. You agree not to change or delete any ownership notices from materials downloaded or printed from the Website. You agree not to modify, copy, translate, broadcast, perform, display, distribute, frame, reproduce, republish, download, display, post, transmit or sell any Intellectual Property or Content appearing on the Website, including User Generated Content, without the prior written consent Do Clothing Company Ltd, unless it is your own User Generated Content that you legally post on the Website. You agree not to use any data mining, robots, scraping or similar data gathering methods. Nothing in these Terms of Use shall be interpreted as granting any license of intellectual property rights to you.

Limitation of Liability
To the fullest extent permitted by applicable laws, none of do Clothing Company Ltd nor any of their respective directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if do Clothing Company Ltd have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall do Clothing Company Ltd total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.

Warranty Disclaimer
do Clothing Company Ltd is not responsible or liable for any User Generated Content or other Content posted on the Website or for any offensive, unlawful or objectionable content you may encounter on or through the Website. The Website, User Generated Content, Content, and the materials and products on this Website are provided “AS IS” and without warranties of any kind. To the fullest extent permitted by law, do Clothing Company Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. do Clothing Company Ltd cannot guarantee and does not promise any specific results from use of the Website. do Clothing Company Ltd does not represent or warrant that the Website will be uninterrupted or error-free, that any defects will be corrected, or that this Website or the server that makes the Website available are free of viruses or anything else harmful. To the fullest extent permitted by law, do Clothing Company Ltd does not make any warranties or representations regarding the use of the materials or Content in the Website in terms of their correctness, accuracy, adequacy, usefulness, reliability or otherwise. You understand and agree that you download or otherwise obtain Content (including any mobile client) at your own risk, and that you will be solely responsible for your use and any damage to your mobile device or computer system, loss of data or other harm of any kind that may result. do Clothing Company Ltd reserves the right to change any and all Content and other items used or contained in the Website at any time without notice. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Governing Law
These Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of England and Wales whose courts shall be courts of exclusive competent jurisdiction. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.

do Clothing Company Ltd reserves the right in its sole discretion to terminate your account, delete your profile and any of your User Generated Content, and restrict your use of all or any part of the Website for any or no reason, without notice, and without liability to you or anyone else. Do Clothing Company Ltd also reserves the right to block users from certain IP addresses and prevent access to the Website. You may terminate your account at any time by clicking the “deactivate account” button in the Account Settings. You understand and agree that some of your User Generated Content, such as that which is displayed outside your profile, in activity feeds, in other parts of the Website, or on other social platforms (e.g., Facebook and Twitter), may continue to appear on the Website or on other social platforms even after your User Generated Content is removed or terminated. These Terms of Use remain in effect even after your account is terminated. The Terms of Use relating to Intellectual Property, Indemnification, User Interaction Disclaimer, Warranty Disclaimer, Limitation of Liability, Miscellaneous, Severability and terms that by their nature may survive termination shall survive any termination.

Force Majeure
do Clothing Company Ltd shall not be liable for any failure to perform its obligations where such failure is a result of acts of Nature (including fire, flood, earthquake).

In accordance with the Consumer Contracts Regulations 2013 you have 14 consecutive days from the day after you receive your parcel to cancel your contract with us.
Should you wish to do this we require written notification via email or post. You may do this either before you receive your parcel or it can be placed within the parcel upon its return.
If you choose to cancel using the Cancellation Form link above we will give a full refund of the goods including up to our Standard delivery charge. Please note that if you paid for Express delivery and goods were dispatched you may not be fully reimbursed for this.
If goods have been dispatched you will be expected to cover the cost of return, or pay for the cost of retrieval if the courier hasn’t yet delivered. For parcels larger than two shoe boxes or weighing over 5KG, please contact our Customer Service team who may be able to advise a more cost-effective returns method or arrange collection at cost to you.
Any non-personalised cancelled items must be returned to us in resalable condition, unused and complete with original packaging. When returning, please protect product packaging by using additional outer packaging to return. Avoid placing postage labels or tape on the product packaging as they may otherwise be deemed as not resalable.

Claims for Non Arrival of Order/Return

You will be provided a with delivery date estimation during checkout. Please note that any dates shown are estimates only and do not constitute guarantees. You may need to allow extra time for your order to arrive if it has not arrived before the estimated delivery date. 
Do Soprt uses reputable and reliable carriers who will allow you to track your order so you will be able to follow its progress and see when delivery is likely to take place. Details of how to track your order will be sent to you by e-mail when your order is passed to the carrier. 
Please note that if you select a ‘Standard’ delivery service your parcel will be sent through the postal network and in the UK claims for non-arrival of orders will not be investigated until 25 days have elapsed since the parcel was dispatched. 
Valid claims of non-receipt are extremely rare and we will always make sure that we do the right thing to minimise any inconvenience caused by any delays in transit. You should contact our customer service team as early as possible if you have any concerns about your delivery.
If our carrier has scanned your parcel as delivered to you but you have not received it, or if your return is showing as scanned delivered to us but we have not yet processed it, please contact our customer service team. You will be required to allow us 10 business days from our acknowledgement of your claim to investigate all such claims. You will also need to fully co-operate in the investigation and provide us with all documentation that we request during the process. Failure to do so will result in a failed claim.
Regrettably online retailers are often targeted by criminals engaging in fraudulent activities and theft which focus on bogus claims of non-receipt of delivery or return (e.g. theft made through so called ‘SE” or “Social Engineering’ techniques, DNA/LIT/MI scams, fraudulent EB/PEB claims, FTID returns and digitally altered POPs). Crimes of this nature are very damaging to retailers and genuine consumers alike.
Do Sport is acutely aware of the techniques employed by these criminals and as a result our investigation process is very thorough. As part of the process you may be required to provide some or all of the following:
A signed and witnessed declaration indicating that you have not received your items in spite of the carrier’s indication that they have safely delivered it
Proof of address
A police report detailing the fact that your order was stolen from your property
A face to face meeting with the carrier who delivered your parcel
In the case of a return - proof of postage that will be passed to the carrier for verification that it has not been altered
In the case of a return – an affidavit indicating that the items being claimed as returned were legitimately returned by you and that no evidence supplied by you has been fabricated or digitally altered (if you are in the UK and the retail value of your return is over £250 or you are not in the UK, you will be required to arrange your own carrier and will be liable for ensuring that it has the relevant tracking/insurance in the event that we do not successfully receive your returned items so your claim would be with your carrier of choice and not Pro:Direct so you will need to satisfy their requirements for investigation of your claim)
No claims of “non-delivery” or returns claims will be exempt from investigation. Investigations will be executed as swiftly as possible; however, 10 working days is required to allow the retrieval/review of CCTV footage (from our own warehouse, local Post Offices, carrier depots and delivery driver dash cams/PDAs etc) and the completion/review of all relevant documentation.
Where the investigation concludes that an attempt to defraud the company has taken place, it is Do Sports policy to refer such cases for prosecution and all evidence collected will then be passed to the relevant authorities. We operate a zero tolerance to such criminal activity and are committed to protecting ourselves, our fellow online retailers and our customers from the increased costs that are associated with becoming a victim of these crimes

Fraud Prevention
To help prevent credit/debit card fraud, we may request additional information should we have any concerns with your order. This additional information would be proof of billing address or simply a conversation with you so we can discuss our concerns.
Do Clothing Company Ltd will never cancel or not accept an order without liaising with the customer unless we are certain the order was not genuinely placed by the cardholder.
Any details which are confirmed as fraudulent are passed to the UK police force in cooperation with ActionFraud ( Credit card fraud is illegal and we will cooperate with all domestic and international police/crime prevention agencies and seek to prosecute all perpetrators to the fullest extent of the law.
If you have any concerns/questions regarding our fraud processes, or you are in law enforcement and require information regarding a specific transaction, please contact and a member of our Business Protection team shall be in contact.

( ADR ) Alternative Dispute Resolution
In the event that you are unhappy with the service or product you have received from us, we have staff in place who will do their best to put things right.
However, should you wish to dispute a decision we have made and would rather raise this with an independent body, rather than with ourselves directly, please see the following link for the Consumer Ombudsman
This site is for the use of European customers: