Promotions & Vouchers
My Coupon code isn't working.
Your coupon/voucher code needs to be redeemed when you are in the checkout. If the coupon code is not recognised, you can follow these steps to see if this helps:
- Be careful if you copy & paste the code as this adds a space at the end - this space needs to be deleted.
- Coupon codes are case sensitive - all in UPPER CASE.
- Make sure you've entered the coupon code exactly as it appears, check spacing, character errors and/or spelling mistakes.
- Make sure the coupon applies to at least one item in your basket - not all items are eligible.
Check the Terms & Conditions of the coupon to make sure your order meets the requirements.
If you're still having any difficulty redeeming your coupon, please contact our Customer Service team at firstname.lastname@example.org
Multibuy Promotions & Discounts
To get the saving, you must order the qualifying items within the same order at the same time.
Please note that selected products may be excluded from multibuy promotions and offers.
The discount will automatically be applied during the checkout process.
Any refunds will take into account the discount applied as part of the offer.
Do you offer Gift Cards/Vouchers?
I'm afraid we don't have gift vouchers available for purchase. This isn't a service that we offer at the moment, but it is constantly under review so may change in the future.
Although we don't sell gift vouchers, we do have a great range of items on our sites that would make really great gifts. If you need a bit of advice about what would make a perfect present we'd be happy you provide some guidance.
The best way to contact us will be to email email@example.com
Customer Service operate 7 days a week
Live chat is available Monday - Friday (excluding bank holidays)
Answers to the most commonly asked questions can be found within our Help & FAQ's section.