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Brexit

  • How will Brexit affect shopping with Pro:Direct?

    Don’t worry, you can continue to shop with confidence with Do Sport. We are doing everything we can to keep the shopping experience as smooth as possible.

  • Will my order arrive on time?

    We are doing everything we can to minimise the impact on delivery times and will communicate any delays we are aware of as soon as we can. You will continue to be able to track your parcel using the link provided in your despatch confirmation email.
    Please check the Delivery Options page for full details of the services we provide, and shipping costs to your destination.

  • Will there be any additional charges?

    Do Sport continues to welcome customers from around the world, and offers delivery options far and wide. With the UK leaving the EU on January 1st 2021, some carriers will be increasing their costs so if you are placing an order to an EU country, you may see an increase in the cost of delivery options.
    Please note that we ship primarily from a UK warehouse, and when making a purchase from outside of the UK, you may find that your order is subject to customs duties imposed by your government. This is outside of our control and we are currently unable to estimate what those additional charges may be. If you are shopping on our EU sites (France, Germany, Italy, Spain, Netherlands, Poland), then we ship from both our UK warehouse and our EU warehouse. Depending on where your order is shipped from, the order may be subject to customs. Orders shipped to an EU country from the EU warehouse will not be subject to customs.
    We are currently unable to deliver orders over the value of £135 (including shipping) from our UK sites into the EU.
    If your order is detained by customs, you will be responsible for paying the duties applied; and these will need to be paid locally. You will usually be contacted by the carrier. Do Sport is not responsible for customs costs, or any delay in delivery which might occur when a parcel is held by customs.

  • If I am ordering from an EU country, am I liable for VAT?

    Do Sport are still registered for VAT in all EU member states and will be the importer of record for customs purposes. As a result Do Sport are liable for paying any Import VAT / Local VAT due on sales into the EU. Therefore all prices shown on our website are inclusive of local VAT, which we collect on behalf of the consumer and pay to the local authorities. Customers will not be liable for additional import VAT, but customs duty may be payable.

    However, where orders are shipped to the EU from our UK warehouse, duties may be applied by authorities if the order is detained by customs. Import VAT is already accounted for by Do Sport. If your order is detained by customs, you will be responsible for paying the duties and taxes applied; and these will need to be paid locally. You will usually be contacted by the carrier. Do Sport is not responsible for customs costs, or any additional import VAT if requested, or any delay in delivery which might occur when a parcel is held by customs.

  • Why are delivery options to the EU limited?

    Do Sport ships from warehouses in both the UK and EU. Since the UK left the EU on 1st January 2020, carriers have limited some shipping services between the UK and EU. We are currently only able to offer standard delivery on orders up to £135/€150 from our UK warehouse to any EU country.
    We are working to re-enable premium delivery options as soon as possible.
    Orders placed on our EU sites and shipped from our EU warehouse are not affected.


 

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CUSTOMER SERVICE

The best way to contact us will be to email customerservices@prodirectsport.com

Customer Service operate 7 days a week

Live chat is available Monday - Friday (excluding bank holidays)

Answers to the most commonly asked questions can be found within our Help & FAQ's section.